Account Manager

An Account Manager is required to join a growing specialist training provider based in South Gloucestershire. This is an excellent opportunity for someone with experience in sales, account management, client services or customer development who wants to build a long-term career within a professional training environment. The role will focus on developing existing client relationships, supporting dormant account reactivation and identifying further training opportunities across a broad customer base. Clients may include facilities management providers, healthcare organisations, universities, local authorities, manufacturing businesses, airports and other technical environments.

You will work closely with the Business Development Manager and wider sales team to support customer training requirements from initial enquiry through to course booking, delivery support and post-training follow-up. The position requires a consultative approach, strong communication skills and the ability to build trusted relationships with decision makers. This role would suit someone who enjoys speaking with customers, understands the value of long-term account development and wants to work in a supportive business where training, progression and personal development are genuinely encouraged.

Key Responsibilities:

• Manage and develop existing customer accounts across technical training and compliance-led course areas.

• Make professional outbound calls into existing and dormant accounts to identify training requirements.

• Speak with decision makers to understand upcoming training needs and support future course bookings.

• Manage customer training enquiries from initial needs analysis through to delivery and post-training follow-up.

• Anticipate future training opportunities based on customer feedback, evaluations and previous course activity.

• Answer incoming sales calls and provide accurate information on relevant training courses and availability.

• Work closely with the Business Development Manager to support account growth and revenue targets.

• Liaise with the internal marketing team to support email campaigns and follow up on campaign responses.

• Maintain accurate client records within the CRM system.

• Update contact details, company information, notes and sales activity in a timely and accurate manner.

• Respond to customer emails and calls professionally and within agreed timescales.

• Identify opportunities to cross-sell relevant training courses across healthcare engineering, estates, facilities management and technical compliance areas.

• Attend exhibitions, industry events and client meetings where required.

• Build strong working relationships with internal teams to support excellent customer service and course delivery.

Preferred Ideal Experience & Skills Required

The successful candidate will demonstrate the following:

• Previous experience in sales, account management, customer service, client support or business development.

• Strong communication skills with a clear, confident and professional telephone manner.

• Ability to build rapport quickly with customers, decision makers and internal colleagues.

• Experience managing customer relationships and identifying account growth opportunities.

• Comfortable working with CRM systems, sales records and customer data.

• Ability to understand customer needs and match them to relevant training solutions.

• Professional approach with the confidence to represent a respected training provider.

• Exposure to facilities management, healthcare, technical training, M&E, universities, local authorities or similar customer groups would be advantageous.

• Strong organisational skills with the ability to manage multiple enquiries and follow-ups.

• Commercial mindset with the ability to identify revenue opportunities across different market sectors.

• Team-focused approach with the ability to work independently when required.

What's on Offer

This is a long-term opportunity working for a respected UK training provider, supporting professional learners and career changers. The role offers competitive pay, good benefits, career progression through the company as opportunities arise.

Salary :- Good Base salary + Team bonus, pension + other good benefits.

Location :- South Gloucestershire.

Company:- A specialist UK technical training provider delivering practical courses across healthcare engineering, estates, facilities management and compliance-led technical disciplines.

Diversity & Inclusion

ENMASE Group operate an inclusive and diverse recruitment process, removing any barriers to the recruitment journey where possible, whilst also ensuring our clients do the same and we can provide any advice or education to them in relation to this. If there may be any support or adjustments required at any point throughout your recruitment journey with us, then please let us know and our trained consultants will assist and advise you accordingly.